Returns and Cancellation Policy 

1. Order Cancellation

Customers may cancel a placed order within 48 hours of the order being confirmed.

To cancel, please contact us as soon as possible using the contact details on our website, quoting your order number.

2. Refunds

Orders cancelled within the 48-hour window will receive a full refund to the original payment method.

After 48 hours from the time the order is placed, no refunds are available.

3. Returns

We do not accept returns.

Each gate is custom-made specifically to the customer’s provided opening sizes. Because every product is manufactured to individual measurements, we cannot accept returns for any reason, including sizing errors made by the customer.

It is the customer’s responsibility to carefully measure and double-check all opening dimensions before placing an order. We cannot accept liability for incorrect measurements supplied by the customer. 

4. Issues

If there are any issues with your product, you must inform us by email within 24 hours of receiving your delivery. This does not include missing parts, which should be reported separately. 

5. Statutory Rights

This policy does not affect any statutory rights you may have under applicable consumer protection laws.

6. Contact

For cancellation requests or questions about this policy, please contact Design Gates Online using the details on our website.

This policy is effective as of the date published on the Design Gates Online website.