Privacy Policy – Design Gates Online

 

1. Introduction

Design Gates Online (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us.

By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy.

 

2. Information We Collect

We may collect and process the following information:

•  Identity and Contact Data: Name, email address, phone number, billing and delivery address.

•  Order and Measurement Data: Details of products ordered, including the opening sizes and specifications you provide for custom-made gates.

•  Payment Data: Payment information (processed securely by our payment provider; we do not store full card details).

•  Technical Data: IP address, browser type, device information, and pages visited (collected automatically when you use our website).

•  Communication Data: Any messages or correspondence you send us.

 

3. How We Use Your Information

We use your personal information to:

•  Process and fulfil your orders

•  Communicate with you about your order or enquiries

•  Manufacture custom gates according to the measurements and specifications you provide

•  Improve our website and services

•  Comply with legal and regulatory obligations

•  Send order updates and, where you have opted in, marketing communications

 

4. Legal Basis for Processing

We process your personal data on the following bases:

•  Performance of a contract (to fulfil your order)

•  Legitimate interests (to improve our services and website)

•  Consent (where you have given it, for example for marketing emails)

•  Legal obligation (where required by law)

5. Sharing Your Information

We do not sell your personal information. We may share it with:

•  Trusted third-party service providers who help us operate our business (e.g. payment processors, delivery partners, website hosting)

•  Professional advisers or authorities where required by law

All third parties are required to keep your information secure and only use it for the purposes we specify.

 

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. You can control cookies through your browser settings.

 

7. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

 

8. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Order and measurement records are retained as needed for manufacturing, customer service, and legal purposes.

 

9. Your Rights

Depending on your location, you may have the right to:

•  Access the personal information we hold about you

•  Request correction of inaccurate information

•  Request deletion of your information (where applicable)

•  Object to or restrict certain processing

•  Withdraw consent at any time (where processing is based on consent)

•  Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the details below.

 

10. Children’s Privacy

Our website and services are not intended for children under 16. We do not knowingly collect personal information from children.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

 

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact Design Gates Online using the contact details provided on our website.

This Privacy Policy is effective as of the date published on the Design Gates Online website.